Please read with understanding before using our services
Dear Customer, We are pleased that you are interested in data protection. We would also like to give you an easily understandable overview of our data protection process. We aim to provide you with a great and protected customer experience, which also means that you can always trust us. We are always transparent and honest with you. Your trust in our products is the reason we can give you a great customer experience. We would like to thank you for this cooperation.
who are we? We are 2door company and its registration number is ……….. You can always contact us through one of the following methods: Via e-mail ...info@todoor.com.sa..... The address: Company taif……….
you agree to this Privacy Policy by visiting our website, registering or placing orders As data controllers, we determine how we process your personal data, for what purposes and by what means. Although we are required by law to provide you with all of the following information, we do so primarily out of our belief that a partnership should always be built on honesty.
As data controllers, we are responsible for ensuring that all of our processing activities comply with legal requirements. If you have any questions about data protection at 2door, you can contact our data protection team at any time by sending an email to 2door and we promise to remain your point of contact if you have any questions about data protection.
We reserve the right to update this Privacy Policy in accordance with the legal provisions. We will notify you of any significant changes, such as changes to the purpose or new purposes of the processing. In this case, we will not process your personal data without your consent to such adjustments.
As a customer you have a choice of selecting information you wish to share with us. Definitely, we need some information in order to carry out our contract. However, this does not always require all the data that you can make available to us.
We use only the required personal data to be able to serve you. It is mandatory for us to be able to deliver products and services to you. You will not be able to use our services without your consent to the use of your data.
You have the right to review and agree to the Personal Data Privacy Policy before processing your personal data.
You have the right to be informed of your data that we store and process.
you can correct your data directly in your profile, if you notice that the data stored is incorrect.
You can ask us at any time to delete your data about you that we have stored. Therefore, your account will be deactivated.
You can ask us to send you your data that we have stored in a machine-readable form. In this regard, we will make the data available to you in electronic form.
If you believe we have done a mistake regarding your personal data or your rights, you can file a complaint at any time by sending an email to ……….
Your personal data is only processed in accordance with strict legal requirements. Whereas, we pay particular attention to the fact that all principles of personal data processing must be taken into account, as well as 2door pays great attention to transparency. Therefore, we only process your data in the legal framework, where such processing can be reasonably expected. If in the course of our evaluation, we come to the conclusion that the processing cannot reasonably be foreseen, we will carry out the processing only with your express consent. In the following description of our processing way of activities, in each case we refer to the categories of personal data. The category includes many personal data, which are usually processed together for the stated purposes. Personal data means information that can identify you or even make it possible to identify you. In general, we process the following categories of personal data for the following reasons:
Your name, mobile phone number, email address and identification number from any social media (if applicable).The reason:
We use different drivers for delivery. They may be independent or third parties who provide us with drivers on the basis of data processing agreement when we deliver our orders. We send your personal data to drivers so that they can quickly deliver your order in all of these cases.
Your satisfaction is our biggest goal. Therefore, we are very keen to be ready and answer all your questions. We store the content of the conversation in our customer relationship management system when you contact us in order to be able to answer these questions and understand the issue in general. The content of the information we store is based on the information you provide to us as part of our communications.
One of our call center agents may contact you, whenever there is a need to contact you. We record and store the conversation with you. In some individual cases, the recordings are also used to improve the quality of customer service, such as for the purposes of training (orienting) our employees. The content of the information we store is based on the information you provide to us as part of our communications. Stored phone calls are also deleted after 12 months at the latest or if the purpose of storage is met, such as if the quality check was performed before this period.
We constantly monitor the activities on our site of all visitors in order to protect our customers and our platform from potential attacks. For this purpose, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a timely manner. To achieve this goal, several monitoring mechanisms work in parallel and prevent potential attackers from accessing our site at all. The decision-making process is automated and can have a legal effect on the persons concerned or affect them in a similar way. If automated decision-making leads to a negative outcome for you and you do not agree with that decision, you can contact us at ………… In this case, we will assess the circumstances of this incident individually.
We would also like to inform you that in the event of a merger with or acquisition of another company, we will disclose information to that company. Definitely, we will require the company to comply with legal data protection regulations.
We often offer coupons to users of our platforms. The reasons can vary. The purpose of these coupons is to reward our loyal customers and encourage them to continue using our platforms. We collect various personal data in order to verify the number, value and frequent use of coupons, as well as to avoid misuse of these coupons.
We never give your data to unauthorized third parties. However, we obtain services from certain service providers. We give them limited and strictly monitored access to some of our data as part of our work. All data recipients must fulfill statutory data protection requirements and demonstrate their level of data protection with appropriate evidence.
We use different data processors to process data on a daily basis. They process your personal data in accordance with requirements of Communications and Information Technology Commission and standards, as well as have no claims whatsoever regarding such data. We also check our data processors regularly and only allow those who meet our criteria. Some of our service providers are outside the Kingdom of Saudi Arabia.
We also work with third parties, in addition to data processors, to whom we also transfer your personal data, but they are bound by privacy instructions. These are, for example, our advisors, lawyers or tax advisors who receive your data from us on a contractual basis and process your personal data for legal reasons or to protect our private interests. We do not sell or rent your personal data to third parties under any circumstances. This will never happen without your express consent.
Unfortunately, few of our customers and service providers may not act fairly and want to do us harm. In these cases, we are not only obligated to hand over personal data due to legal obligations, but it is also in our interest to prevent harm, enforce our claims and dismiss unwarranted claims.
We will delete your personal data only if you wish and if you tell us. We will also delete your account. Prior to this happening, you will receive a separate notice from us at the email address registered to your user account. In addition, there are other legal retention periods that we must also consider. For example, tax data is kept for a period of six to ten years, or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request to delete your data, we may still have to store some stored data due to legal regulations. However, in this case, we will restrict the data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with the rules of the Communications and Information Technology Commission. This applies in particular if we need your personal data to establish, exercise or defend legal claims.
To make visiting our website/app attractive and to enable the use of certain functions, we use so-called cookies on different pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of your browser session, such as after you close your browser. Other cookies remain on your browser and allow us or our affiliates to recognize your browser on your next visit (persistent cookies). You can adjust your browser settings so that you are notified of the setting of cookies and make an individual decision on whether or not to accept them for certain cases or in general. Failure to accept cookies may limit the functionality of our website/application.
We classify the cookies we use into three categories:
Below you will find more information about your choices as well as a detailed list of the cookies we use.
Cookies are required to browse our website and to use the features available. The proper functioning of our website (for example, entering text), while browsing the pages on the website, is not guaranteed without the use of these cookies. In addition, cookies collect information about how visitors use our website, for example, which pages they visit most often, and whether they receive error messages from websites. These cookies collect anonymous aggregate information that does not identify the visitor. It also allows our site to remember your choices such as language or region to provide enhanced features. According to the legal regulations, no actions are required from you.
Functional cookies collect anonymous information that cannot track your movements on other websites. In addition, they can be used to send targeted advertisements or to measure the effectiveness of an advertising campaign. They can be used to identify the most effective online marketing channels. We also store your login data in your browser so that you can log in automatically the next time you visit our website through the use of these cookies. Functional cookies are usually activated when you visit our website because we want to provide you with a website that is designed for optimal use. We also use third-party cookies in this category to enable these actions. We can identify areas in which we can improve our website by analyzing your anonymous use.
Personal cookies are used to run more targeted advertisements that are relevant to the user and tailored to its interests. These cookies help us upload people’s lists for marketing to our marketing partners.
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